In Mismatch: How Inclusion Shapes Design, Kat Holmes explores how common design choices can unintentionally exclude large groups of users, and how inclusive design methods can reverse that. From touchscreen systems that ignore non-English speakers to controllers unusable by those with limited mobility, Holmes highlights the everyday “mismatches” that reveal the bias in traditional design. Through compelling stories of designers who have experienced exclusion firsthand, she shows how involving marginalized users in the design process leads to more elegant, effective solutions that work better for everyone. The book makes a powerful case for designing with people—not just for them.
amazon.com/Mismatch-Inclusion-Simplicity-Technology-Business-ebook/dp/B08BT1GYJ7